A contributed volume, this book was written by practitioners who handle both the day-to-day and longer term challenges that Information Technology (IT) departments and their parent businesses face.  It is a hands-on, practical application, IT desk reference written in lay terms for business people and IT personnel alike.  There are no lofty theories or references to hypotheses.  This is a book that will help individuals understand how to assist companies establish standard practices so they may become more effective and efficient.  It provides guidance on how a business person and IT can work together to maximize business value.  It also addresses the Chief Information Officer managing and running IT as a business so that the IT department may become a full strategic partner in the organizations crucial decisions.