Service Operations Dynamics - E-book

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Service Operations Dynamics - ENG

Managing In An Age Of Digitization, Disruption And Discontent

Henk Akkermans

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Sinopsis

ISBN:	9783319720173
Formato:	ePub
Idioma:	Inglés
Editorial:	Springer Nature
Tema:	Negocios y economía
Subtema:	Gestión de producción y Operaciones
Año de publicación:	2018-04-24

This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.

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