Microsoft CRM For Dummies - E-book

eBook

Microsoft Crm For Dummies - ENG

Joel Scott; Michael DeLisa

eBook

$380.00

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Sinopsis

ISBN:	9780764544897
Formato:	Page Fidelity
Idioma:	Inglés
Editorial:	Wiley Professional Development (P&T)
Tema:	Computadoras
Subtema:	Aplicaciones Corporativas general
Año de publicación:	2004-11-11

The ideal introductory guide to Microsofts much anticipated entry into the Customer Relationship Management (CRM) software marketplace Discusses the key features of Microsofts CRM software, including tools to help businesses sell more effectively, manage all customer communications in one place, track and convert leads, make informed decisions faster, and provide consistent service Provides expert tips and tricks to make the software work more effectively Explains how to achieve increased customer satisfaction, customer loyalty, and more profitable customer relationships Author is considered one of a handful of global experts on CRM for small- and medium-sized businesses

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