Integrating Service Level Agreement - E-book

eBook

Integrating Service Level Agreements - ENG

Optimizing Your Oss For Sla Delivery

John K. Lee; Ron Ben-Natan

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$740.00

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Sinopsis

ISBN:	9780471428664
Formato:	Page Fidelity
Idioma:	Inglés
Editorial:	Wiley Professional Development (P&T)
Tema:	Computadoras
Subtema:	Red general
Año de publicación:	2002-10-02

Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in todays volatile, hypercompetitive market. This book offers an innovative approach that takes full advantage of current interface, automation, and Internet-based distribution and reporting technologies. * Addresses business-level SLAs, not just device-level SLAs * Describes a revolutionary approach that combines network management, service management, field service activities, entitlement, and rating with workflow automation technologies

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