Readers gain the professional communication skills needed for educational success and a career advantage with ILLUSTRATED COURSE GUIDES: VERBAL COMMUNICATION - SOFT SKILLS FOR A DIGITAL WORKPLACE, 3E. Part of the popular ILLUSTRATED SOFT SKILLS SERIES, this book makes it easy to learn the essential soft skills necessary to succeed in today competitive workplace. Timely information throughout this edition highlights the marketable communication skills that readers require in today technological business world. This edition delves into the importance of effective, professional, and polite verbal communication -- from speaking with clients to everyday dialogue with colleagues.Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.