Designing the Customer-Centric Orga - E-book

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Designing The Customer-centric Organization: A Guide To Strategy, Structure, And Process - ENG

Jay R. Galbraith

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Sinopsis

ISBN:	9780787979584
Formato:	Page Fidelity
Idioma:	Inglés
Editorial:	Wiley Professional Development (P&T)
Tema:	Negocios y economía
Subtema:	Toma de decisión y Resolución de problemas
Número de páginas:	208
Año de publicación:	2005-04-29

This book is written by Jay R. Galbraith an internationally acclaimed expert in organizational design. Â Filled with case studies from organizations such as Nestle, DeGussa, IBM, Nokia, Proctor the book outlines a methodology to manage organizational complexity around customer demands. Includes models for helping organizations determine how customer centric they need to be: high, medium, or low.

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